With over 18 years of experience at a SaaS CRM company, I bring a strong background in content creation, client education, and strategic communication, and operational management. As a seasoned Operations Manager, I’ve not only led cross-functional teams but also developed and implemented content strategies that effectively communicate complex concepts to diverse audiences.
My expertise in content writing stems from years of crafting user friendly educational and technical material, marketing copy, policy and procedures, and internal communications that drive user engagement and adoption. I’ve worked closely with teams to develop resources that simplify technical information, ensuring clarity and accessibility for clients and employees alike. This has resulted in improved client satisfaction and stronger team collaboration.
I am passionate about creating compelling content that resonates with readers and delivers measurable results. My leadership approach emphasizes collaboration and continuous improvement, which has enabled me to consistently produce high-quality content that aligns with organizational goals.
As I transition into a full-time content writing role, I am excited to apply my skills in a way that makes a meaningful impact. I’m seeking a role where I can contribute to an organization’s content strategy, while continuing to grow and evolve as a writer. I’m committed to delivering value and helping businesses connect with their audiences through engaging and effective content.
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"I find Melissa to be articulate, customer focused, and someone that leans into best practices to maximize the customer experience and company operating rhythm." Download Recommendation
"Melissa is an exceptional Editor and content creator. She consistently delivers high-quality work
and captures the essence of community stories, whether they involve people, places, or events." Download Recommendation
"Melissa’s knowledge of technology, CRM, customer service, marketing, and overall
management is far-reaching and translates across many departments" Download Recommendation
"Melissa exhibits great talents in leadership, problem solving, and teamwork. When we first met, I was immediately impressed with Melissa and her deep understanding of how to mentor and nurture a team." Download Recommendation
"Melissa is a proactive and innovative thinker, contributing to the design and implementation of successful employee engagement initiatives." Download Recommendation
"Melissa is a leader and team player. She is always willing to help her teammates and customers, and to learn new skills to expand her knowledge." Download Recommendation
I am a passionate explorer with a love for life's simple pleasures and outdoor adventures. Whether it's trekking through scenic trails, paddling across tranquil lake waters, or sharing cherished moments with my kids at one of the many local fruit themed festivals in our area, I find joy in every step of the journey.
Send me a message or ask me a question using this form. I will do my best to get back to you soon!
